The Chum Brothers: Know Your Gnomes Kickstarter Campaign Has Concluded! A Thank You From Jessica + Details On Post-Campaign Surveys & More!
about 1 year ago
– Fri, Mar 07, 2025 at 11:14:04 AM
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We at Rocketship Entertainment would like to say thanks to everyone who got us to our funding goal and beyond!
There are a lot of questions coming in now that the Kickstarter is over, so let's dive in:
Q: I missed this campaign - can I pledge late?
A: Yes - but not just yet! We'll have a late pledge store ready around hopefully by the week of March 31st, so check back soon!
Q: When will the surveys be going out?
A: Like the late pledge/pre-order store, we are aiming to have the surveys launched also by March 31st. They will go to your email address associated with your Kickstarter account. We'll do an update officially announcing when they have begun to go to everyone. It's worth noting though that it can take up to 48 hours to process all surveys fully. If at that point you still have not received one, please check your spam folder, and check that the email you used on Kickstarter is the email account you're checking.
Q: How long will I have to complete my survey?
A: Our goal is to get as many surveys completed as possible so that we have proper order counts on items to produce. Please try and complete these within 30 days of receiving them.
Q: What's the purpose of the post-campaign PledgeManager survey?
A: We use these surveys primarily for several reasons:
- To collect shipping payments and addresses for all our backers to send their pledge rewards.
- To provide backers with the ability to select the add-on items we're featuring for this campaign.
- To modify your reward tier level (you can only upgrade to a higher level).
Q: Who can I talk to if I have questions, requests, or issues with my order?
A: If you have questions about your order, please DM us by clicking here! Always direct message us here on Kickstarter as we cannot perform customer service on social media.
Q: When will my order arrive?
A: Our estimated delivery is still set for February 2026
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